Terms of Use

These Terms and Conditions set out the rules that govern your use of Explosino's online casino and sportsbook services in Canada. They explain the relationship between us and our users, what you can expect from the platform, and the obligations you accept when you register and use an account. Please read them carefully before you play or place bets.

Account responsibilities

You are responsible for maintaining the confidentiality of your account details and for any activity that occurs under your account. Do not share login credentials or allow others to access your account. You must provide accurate, current and complete information when registering and update it as needed. We may suspend or close accounts where registration information is false, incomplete or inconsistent.

Account verification is required before withdrawals. We may request government ID, proof of address, a selfie with ID or payment method verification. Failure to provide requested documents may result in withdrawal delays, temporary suspension or account closure. Dormant accounts may be subject to maintenance fees as set out in our account policy.

Eligibility requirements

To use the platform you must meet the minimum age requirement for online gambling in your province - minimum 18 years in most areas and 19 years where provincially required. You must be located in a permitted jurisdiction when you register and when you place bets. Residents of restricted jurisdictions are not eligible to open accounts or use our services.

Acceptable platform use

You must use the site for lawful, private and personal purposes only. Prohibited behaviour includes attempting to manipulate games, using bots or automated tools, collusion, money laundering, chargebacks, creating multiple accounts to bypass limits or abusing promotions. We may limit, suspend or close accounts and withhold winnings where suspected abuse or fraudulent activity is detected.

General bonus and promotion rules

All promotions are subject to specific terms and conditions which are published with each offer. Bonus funds are usually credited to a bonus balance and may be non-withdrawable until wagering requirements are met. Game contribution rates, maximum bet limits while wagering and expiry periods will vary by promotion and are set out in each offer's T&Cs. Abuse of promotions may result in voiding of bonuses and closure of accounts.

Deposits and withdrawals

We accept a range of payment methods in CA$ and will display available options during deposit and withdrawal. Withdrawals are subject to our verification checks and applicable limits. We may delay, reverse or refuse transactions where required for security, compliance or fraud prevention. You are responsible for ensuring your chosen payment method is in your name and that any fees from your financial institution are understood.

Dispute resolution

If you have a dispute, contact customer support so we can review and attempt to resolve the matter. If an issue is not resolved through front-line support, it will be escalated to our compliance team for further review. Further remedies may be available under applicable Canadian law. Bringing a complaint does not suspend our right to take protective measures such as account holds pending investigation.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Changes will be posted on the site and, where appropriate, communicated to account holders. Continued use of the platform after changes are posted constitutes acceptance of the updated terms. If you do not accept a change you should close your account and stop using the service.