Responsible Gambling Policy

At Explosino we take responsible gambling seriously. We want every player in Canada to enjoy their time with controlled play and clear tools to manage activity. This page explains the protections we offer, how to set limits, and where to find help if gambling stops being fun or becomes a problem.

Player protection principles

We promote safe play by giving straightforward tools and guidance. We do not encourage chasing losses, and we require verification before withdrawals to help protect accounts. Our approach focuses on prevention, clear controls and fast support when a player needs assistance.

Activity-control tools

You can manageYour activity from your account dashboard or by contacting our support team. Common tools include:

Deposit limits - set daily, weekly and monthly caps
Time-outs - temporary breaks from 24 hours up to 30 days
Session reminders - optional pop-ups every 30, 60 or 90 minutes
Self-exclusion - longer-term or permanent account closure
Self-assessment test - a short questionnaire to help evaluate play patterns

Deposit limits

Players can set deposit limits from CA$13 - CA$13,200 for daily, weekly and monthly periods. Decreases to limits take effect immediately; increases may require a waiting period for security and responsible-play checks. You can change limits in account settings or request assistance from support.

Loss limits

Loss limits let you cap total losses over a chosen period. These are available in the same controls area as deposit limits. Setting loss limits is a simple way to keep gaming within an amount you can afford.

Time limits and account breaks

Use short time-outs if you need a break. Time-outs are available for 24 hours, 7 days or 30 days and can be activated instantly. Session reminders are optional and help you monitor how long you play in a single sitting.

Self-exclusion

If you need a longer break, self-exclusion options are available for 6 months, 1 year, 5 years or permanently. Self-exclusion is designed to be irreversible for the chosen period and will restrict access to your account and any promotional contact.

Signs of problematic behaviour

Increasing time spent gambling and neglecting other responsibilities
Bets that exceed what you can comfortably afford
Chasing losses or making larger deposits after losing
Hiding gambling activity from family or friends
Using gambling to cope with stress or mood changes

Tips for maintaining control

Set clear deposit and loss limits before you start
Use session reminders and take regular breaks
Only gamble with money you can afford to lose
Keep a record of time and money spent on gambling
Talk to a trusted friend or family member if you feel concerned

Professional help and support organisations

If you or someone you know needs help, contact a professional service. Recommended organisations include GamCare (www.gamcare.org.uk), Gamblers Anonymous (www.gamblersanonymous.org), Gambling Therapy (www.gamblingtherapy.org), Responsible Gambling Council (www.responsiblegambling.org). For Canada-specific support, ConnexOntario offers 24/7 help at 1-866-531-2600 and Alberta Health Services has a helpline at 1-866-332-2322.

If you need assistance setting limits or activating self-exclusion, contact our support team via live chat or the contact form and we will help you immediately.