Privacy Policy

At Explosino we respect your privacy and are committed to protecting the personal information you share with us. This page explains what data we collect when you use our online casino and sportsbook services in Canada, how we use and protect that information, and the choices available to you about your data. We aim to keep this information clear and practical so you can manage your account and privacy with confidence.

Types of Data We Collect

We collect several categories of information to operate your account and provide services.

Personal data

This includes name, date of birth, email address, phone number, mailing address, government-issued ID documents for verification, and payment details you provide when funding or withdrawing from your account.

Technical data

Technical data covers IP address, device type, browser and operating system, location data (where permitted), and usage logs that help us deliver the service, troubleshoot issues, and secure accounts.

Transactional data

Transactional data includes deposits, withdrawals, bets, game activity, bonus usage, and other records of financial and gaming activity needed for account management, fraud prevention, and compliance with legal requirements.

How We Use Your Information

We use collected information to create and manage your account, process payments, perform identity verification, comply with regulatory obligations, detect and prevent fraud, and provide customer support. We may also use anonymized or aggregated data for service improvements and analytics.

Data Protection Practices

We store your information on secure servers and apply technical and organizational measures such as encryption, access controls, and regular security reviews to protect personal data from unauthorized access, disclosure, or loss. Only authorised personnel and trusted service providers have access to data strictly on a need-to-know basis.

Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, enable secure login, improve site performance, and deliver relevant content. You can manage cookie settings through your browser, but disabling certain cookies may affect site functionality. Third-party analytics and advertising providers may also place cookies; their use is governed by their own policies.

Sharing Information and Third Parties

We may share personal information with payment processors, identity verification and KYC providers, fraud prevention services, game and platform suppliers, and legal or regulatory authorities when required. All third parties we work with are contractually bound to protect your data and only process it for agreed purposes.

User Rights

If you are a resident of Canada you have rights to access, correct, and request deletion of your personal information, as well as to restrict processing in certain circumstances. You may also object to direct marketing and request data portability where applicable. To exercise these rights contact us using the details below.

Access, Correction and Deletion

To request access, correct errors, or ask for deletion, contact [email protected] with your account details and a description of the request. We will verify your identity before taking action and respond in a timely manner. Some requests may be limited by legal or regulatory obligations.

Privacy Policy Updates

We may update this policy from time to time to reflect changes in our practices or legal requirements. When material changes occur we will post a notice on the site and update the effective date. Continued use of our services after changes means you accept the revised policy.